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UDS
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Initial Weekly Goals for User Services Newly Hired Staff
Goals of tasks to learn and master as new staff hired in user services.
Last Modified: Apr 6, 2020
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Key Contacts
A list of key contact people in the areas ECN User & Desktop Services supports who should receive notification via telephone during a critical service outage.
Last Modified: Aug 22, 2016
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Local Admin BoilerAD
Steps to enable pcadmin and labadmin labadmx on BoilerAD domain machines. aka admx
Last Modified: May 24, 2022
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Mailman list removal
Mailman command line entry removal
Last Modified: Jul 27, 2021
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OC Deploy Process
Set up Off Campus offcampus OC deploy
Last Modified: Jul 20, 2020
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OC Return Process
X-OC return process when returning an off campus PC to one's office
Last Modified: Jun 25, 2021
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Off Hours Queue Watching - FAQs
FAQs regarding watching the queues off hours
Last Modified: Mar 18, 2020
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Q Departments to use when resolving items
When resolving Q items, heres a list of departments to use in conjunction with the qtrmm command (or qtarchive). This will allow us to keep track of the department/group/unit that requested the work.
Last Modified: Apr 8, 2016
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Quota Reports
For UDS staff: What to do with a quota report
Last Modified: May 17, 2016
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Run as Administrator
Last Modified: Sep 18, 2019
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Setting Call Forwarding For User Services
Instructions on configuring the phone system to forward to 44326
Last Modified: Mar 17, 2020
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Slack calendar events
ECN events appointments absences posted into slack
Last Modified: Mar 7, 2022
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TeamViewer Admin Access
Connect to TeamViewer clients using domain admin.
TeamViewer, UAC, Remote Support.
Last Modified: Jul 28, 2020
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UDS Phone Call Process
Triage process for incoming calls
Last Modified: Mar 22, 2019
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Documents 16 - 30 of 36 < Previous - Next >